Converged Communications MENA: Also known as CCMENA, is one of the leading suppliers of hardware and software building blocks and services in the MENA region. We allow Value Added Resellers (VAR’s), System Integrators, Telecom Equipment Manufacturers and Application Developers, to build innovative communication solutions for enterprises, service providers and Telcos.

Company background: More than 10 years of experience, professional Project Management skills and partnership with the leading manufacturers – such as Dialogic, Syntellect, WinScribe, Vocalcom, Vertical and others– enables CCMENA to supply the Middle East and North Africa market with  state-of-the-art CT solutions.

CCMENA SOLUTIONS

• Call/Contact Centre
• IVR/IVVR
• Call Recording & Quality Monitoring
• Speech Recognition (ASR) & Text to Speech (TTS)
• Various Dialer Solutions
• Fax Server Solutions
• Voicemail and Unified Communications
• Voice Dictation & Transcription
• Conferencing
• CRM (Customer Relations Management)
• 3G Video Solutions
• IP Telephony

Regional presence: CCMENA has offices located in the UAE, Kuwait and an ongoing office setup in KSA. We are part of a global channel of Sales and Alliance partners serving customers in a number of significant vertical markets - including telecommunications, media, banking, healthcare, legal, law enforcement, transcription, government and insurance sectors.

Mission Statement: CCMENA’s mission statement recognises that our success relies on customer satisfaction, understanding of market needs and our people, it is therefore threefold:

1. To provide Telecom solutions that give our customers a significant competitive advantage by dramatically improving their productivity processes.
2. To continue our regional leadership in this field by listening to our customers, hiring the best people, conducting research, and collaborating with leading organizations.
3. To be an organization that fosters excellence, initiative, integrity, and team spirit; recognizing and rewarding all of its stakeholders.