Make Better Decisions Faster! Harmonize Quality and Performance Improvements for Exceptional Results!

• Multi-channel Interaction Recording
• Analytics-Driven Precision Quality Monitoring
• Real-time Performance Analytics and Automated Coaching

VPI EMPOWER™ equips you with real-time knowledge and tools to drive continuous, proactive improvements across multiple operational dimensions in order to maximize the value of contact center customer interactions. VPI EMPOWER is a rich, business-centric set of call center management software tools that will make a significant impact on your bottom line – mitigating risk, streamlining and enhancing quality management and optimizing performance.

VPI EMPOWER combines and enhances the benefits of VPI CAPTURE PRO™, VPI QUALITY PRO™ and VPI PERFORMANCE™. Individually, each solution is robust and powerful, but they are exponentially more valuable when integrated.

VPI CAPTURE PRO - Advanced Call Recording

• Centralized Voice and Screen Recording and Administration
• Easy Web-based Search and Analysis
• Ensure Compliance and Maximum
• Security with LDAP authentication, end-to-end Encryption, Watermarking and Audit Trail Reporting
• Flexible, Open Standards Software
• Unified Recording of VoIP and TDM environments

VPI QUALITY PRO - Analytics-Driven Quality Assurance and Coaching

• Analytics-Driven Selection of High-value Interactions for Evaluation, Powered by VPI Fact Finder™
• Precision Quality Monitoring to Identify Issues and Opportunities for Improvement
• Targeted Coaching and Notifications
• Gain Actionable Insights with Dynamic Reports and Visualizations

VPI PERFORMANCE - Real-time Performance Management

• Capture and Consolidate Telephony and Business Data from Multiple Sources
• Measure and Analyze Contact Center Performance
• Automate and Personalize Feedback and Training for Each Employee’s Progress
• Optimize the Business Performance of Your Contact Center