CCMENA provides a full range of support services to make implementing and maintaining solutions simple.

CCMENAs technical support services provide assistance in the areas of hardware, software, and application support. For customers requiring assistance with implementation and installation, CCMENA has a team of trained technicians, engineers, and project managers that can assist with any portion of the process.

We offer four kinds of annual support packages, Standart, Silver, Golden and Platinum. The Standard Plan is a value-priced solution, though still provides the security needed for serious fixes. Our extended packages include extended and 24x7 support, a guaranteed increase in response time that many of our customers require.

In addition to our annual support packages we offer Hot Swap fixes and warranty for our products.

CCMENA has broad experience in the field with a wide range of customers, solutions and technical environments. Our Support services will help you deliver critical business communications solutions with greater reliability.

Operation Hours

Depending on your business needs, we offer support from normal business hours, and up to 24/7 assistance for mission critical production issues. And, to complement the convenience and speed of support delivery, support is offered and delivered through means such as web, email, fax, and phone with a hotline number.