Selected Case Studies

Please click to download any of the below case studies.

Riyadh Care Hospital Chooses Winscribe Digital Dictation

Riyadh Care Hospital is one of the leading hospitals in Saudi Arabia. It has been operational since October, 1991 and is a 300 bedded, acute care, General Medical / Surgical hospital. Their mission is to provide high quality, cost effective, international standard healthcare services which meet the needs and expectations of the community in Saudi Arabia...Read more>

CCMENA helps Al Ain Hospital to Improve Their Dictation and Transcription Workflow Process with WinScribe Digital Dictation Software

Al Ain Hospital is a highly specialised acute care and emergency hospital with 412 beds, over 200 doctors and 30 medical departments and divisions. It is one of the two major hospitals in the Al Ain region of the Emirate of Abu Dhabi belonging to the health system of the Abu Dhabi Health Services Company SEHA... Read more>

CCMENA Develops Advanced Integrated IVR, CRM, and Contact Center for International Mobile Satellite Service Provider Thuraya 

Thuraya, a company that offers satellite-based mobile telephone services to nearly two-thirds of the globe, did not have a modern Interactive Voice Response (IVR) system in place, and customers had to deal with a manual system to reach their contact center... Read more>

Converged Communications (CCMENA) implemented Vocalcom Hermes.Net Contact Centre solution for IQOL, Bahrain 

Being new to the out-sourced call center industry, IQOL was in search of a multichannel contact center for inbound and outbound calls across GCC Market...Read more>

Strong & Flexible IVR Technology improves Customer Satisfaction for a Leading International Bank in UAE

It is not easy to sustain customer trust and satisfaction in today’s competitive market. For RBS, being one of the leading and the most trusted banks in UAE, was essentially important to provide excellent services to retain its customer base and attract new business... Read more>