Predictive Dialer Eagle: the predictive dialer powerful algorithm Hermes Eagle offers a perform management in order to optimize your outbound campaigns. Innovative, the predictive dialer increases up to 70% your productivity. The Predictive Dialer Hermes Eagle succeeds with less than 2% of retention calls to establish a communicaiton with an agent in less than 5 seconds ! Mono or multi-sites, the VoIP predictive dialer Software Hermes Eagle has a length beforehand... Homeshoring and Video Call are in your reach. The predictive dialer was thought to improve the working comfort in one objective: the Performance!

Key Features

• Multi-sites VoIP Architectures & Full Media Blending
  
• Native CTI with HMP, Dialogic, Avaya & Asterisk
  
• CRM scripting tool integrating objections guide and online help
  
• Perform Answering Machine Detection
  
• Automatic leave messages on voice mails
  
• Call Video VoIP with video playing during communication capability call center vidéo
  
• Broadcast mode to qualify file, piloted by the Predictive Dialer
  
• Time Zone and Quotas Management/p>
  
• Strategy of personnal callbacks and callbacks
  
• Send SMS, email during call
  
• Automatic After Call Message
  
• Distant listening Call Recording
  
• Supervision with real time alerts engine
  
• Automatic Reports Evolved Generator
  
• Homeshoring, Up2You Recruitment, training and human resources management distant solution.
  
• Integrated Softphone G711,G723,G729 Codec's and secured agent's application connexionSSL.
  
• Compatible with Windows, Linux & Mac
  
• Multi Level Users Rights Management