Vocalcom Hermes Eagle is full web-based predictive dialer software.

The development of the predictive dialer goals the best performance for telesales, teleprospection, debt collection and telemarketing campaigns. 

The predictive dialer powerful algorithm Hermes Eagle offers a perform management in order to optimize your outbound campaigns. Innovative, the predictive dialer increases up to 70% your productivity. Hermes Eagle succeeds with less than 2% of retention calls to establish a communication with an agent in less than 5 seconds!The predictive dialer Hermes Eagle integrates a call recorder, a scripting tool, a native CTI and an IVR. Multi Channel, the Predictive dialer Hermes Eagle supports video calls. 

Key Features

• Multi-sites VoIP Architectures & Full Media Blending
• Native CTI with HMP, Dialogic, Avaya & Asterisk
• CRM scripting tool integrating objections guide and online help
• Perform Answering Machine Detection
• Automatic leave messages on voice mails
• Call Video VoIP with video playing during communication capability call center video
• Broadcast mode to qualify file, piloted by the Predictive Dialer
• Time Zone and Quotas Management
• Strategy of personal callbacks and callbacks
• Send SMS, email during call
• Automatic After Call Message
• Distant listening Call Recording
• Supervision with real time alerts engine
• Automatic Reports Evolved Generator
• Homeshoring, Up2You Recruitment, training and human resources management distant solution.
• Integrated Softphone G711, G723, G729 Codec's and secured agent's application connexion SSL.
• Compatible with Windows, Linux & Mac
• Multi Level Users Rights Management