 |
|
Offers |
|
|
|
|
|
|
News and Events |
|
|
CCMENA Implements Vocalcom’s Hermes.Net Contact Centre Solution for IQOL, Bahrain |
|
Manama, Bahrain, March 29, 2009 - IQOL is a fast growing organization within the Call Center Industry, providing high quality customer contact center services. Based in Bahrain, company is dedicated to partnering with clients to make outstanding service a priority. Being an outsourced Contact Centre company IQOL urgently required Contact Centre Technology to be in place...
For more information click here |
|
|
|
CCMENA Presented Telecom Application Solutions for Enterprise & Carrier Customers
|
|
|
Grosvenor House Dubai, March 4, 2009 - Regional telecom and enterprise technology, services and solutions provider CCMENA (Converged Communications MENA FZ-LLC) showcased “CT Solutions” (Ex.: Contact Centre, Call Centre, IVR/IVVR, Speech Recognition (ASR) & Text to Speech (TTS), Enterprise Fax Server, Voicemail & UC,
Voice Dictation etc.) through a seminar...
For more information click here |
|
|
|
CCMENA Implemented IVR for Voice Dictation System of Hamad Medical Corporation
|
|
|
Doha, Qatar, March 5, 2009 - Hamad Medical Corporation introduced Voice Dictation System service, an advanced IT solution application used to generate medical reports.
The Medical Reports Voice Dictation System, which gives medics access to patients records electronically over the telephone, is now operational in seven points of service at Hamad General Hospital...
For more information click here |
|
|
|
Windshield Surgeons Enhances Customer Service With Vocalcom’s ACD & Web Based Contact Center Solution |
|
|
Edmonton, Canada, March 18, 2009 - Windshield Surgeons implements Vocalcom’s Hermes.Net contact center solution integrated with a SIP based PBX system to centralize order taking and appointments from one centralized location. Vocalcom’s ACD
and Dialer engine will allow Windshield Surgeons
to properly manage all their call center
requirements in order to provide their customer
with enhanced services. About Windshield
Surgeons; was incepted in 1989, and since then
has serviced over a quarter of a million
windshields! A proud member in good standing
with the Better Business Bureau, they focus on
delivering first rate service, at a fair price,
and always with your safety as their main
priority.
For more information click here
|
|
|
|
Caisse Desjardins De Lorimier, selects Vocalcom’s Hermes.Net |
|
|
Montreal, Canada, March 18, 2009 - Caisse Desjardins De Lorimier, selects Vocalcom’s Hermes.Net to enhance their customer service and client retention programs.
Vocalcom’s powerful dialing engine will allow the Caisse Desjardins De Lorimier to contact their current clients in order to advise them of new financial products and programs. A cooperative financial institution, the Caisse Desjardins De Lorimier
offers its members quality financial services
while actively contributing to the
socio-economic development of the community. With Desjardins Group's resources at their disposal, these specialists are able to efficiently serve entrepreneurs and help them to achieve their goals.
|
|
|
Product Updates |
|
|
|
Sagem-Interstar launches cost-effective and eco-friendly “plug and play” appliances to North American market at ITEX 09 |
|
|
Montreal, Canada – (Marketwire – March 18, 2009) – Sagem-Interstar Inc. (Sagem Communications), the global leader in advanced fax solutions for IP networks (www.sagem-interstar.com), is launching to the North American market this week new “plug and play” server appliances for secure routing, cost-effective faxing, document management and archiving. Corresponding well to requirements spurred by the global economic crisis, the new SAGEM OpenLine™ and OpenScribe™ are complementary appliances that leverage existing IT investments through open compatibility with multifunction peripherals (MFPs) and information systems.
For more information click
here |
|
|
|
Introducing VPI EMPOWER™ – VPI’s Ground-Breaking Suite of Contact Center Workforce Optimization Solutions |
|
|
March 17, 2009 – VPI, a world leader in the development of innovative, integrated interactions recording and workforce optimization (WFO) solutions, today announced the launch of VPI EMPOWER™.
Comprised of a rich, business-centric set of modular tools designed to enable organizations to solve business issues, increase operational performance and improve customer service quality, VPI EMPOWER marks a radical departure from the conventional solutions currently available to contact centers.
For more information click
here |
|
|
Communications Solutions |
|
|
|
Going beyond digital dictation
|
|
|
March 23, 2009 - Winscribe's Nicole Williams reports.
In today's tough economic market, firms are constantly under pressure to improve their bottom line while still delivering outstanding client care. Reducing document turnaround time,
minimizing lost productivity and offering staff members flexibility while on the move or working remotely are just some of the day-to-day challenges they face...
Click to continue |
|
|
|
Dialogic® Brooktrout® SR140 Fax Software+ V.34 Fax Gateway Receives Unified Communications Magazine’s 2008 Product of the Year Award |
|
|
Parsippany, NJ, March 23, 2009 - Dialogic Corporation ("Dialogic"), a global provider of world-class products and technologies for media and signal processing, today announced that Technology Marketing Corporation's (TMC®) Unified Communications magazine (www.uc-mag.com) has named its Dialogic® Brooktrout® SR140 Fax Software + V.34 Fax Gateway as a recipient of the 2008 Product of the Year Award.
For more information |
|
|
|
Syntellect Inc. Launches Communications Portal 7.2 |
|
|
PHOENIX, March 5, 2009 – Syntellect, Inc.,a leading provider of contact center management solutions, announced today the release of Syntellect Communications Portal Version 7.2.
The Communications Portal is the first of the combined technology efforts resulting from the acquisition of Envox Worldwide in October of last year. A descendant of the award-winning, open, standards-based VoiceXML gateway, Envox Communications Development Platform 7.1, the Communications Portal represents the future of Syntellect’s self-service, IP communications platform offerings.
For more information
|
