Chat applications have evolved and play a key role in today’s workplace. Primarily used for help desk, chat has certain interactive advantages compared to email. Your clients or prospects can start a chat session with your agents directly from their internet browser from a link on your website. Interaction can be done using a chat dialogue or by a co browsing feature that allows the two parties to share browser information. This chat session is used without the use of a telephone, the key advantage of this feature is that you can manage multiple conversations simultaneously.

By integrating Natural Language, Hermes.Net gives you the ability to service your clients 24/7, automatically and with a real time chat dialogue session. You therefore have an integrated communication system directly on you website. You so have, linked to your website, a multitude of virtual agents, capable of answering all the questions of your customers, and it, in several languages.

Live Chat

• Nevertheless, your clients can call you directly form your website without using a telephone. By using the voice over IP protocol, Hermes.Net will commute the call to an available agent, with the IP address of the correspondent and the URL address of the page on which he surfes.
• Chat session is used without the use of a telephone, the key advantage of this feature is that you can manage multiple conversations simultaneously.
• Nevertheless, technologies offer the opportunity to integrate video to your contact center. The 3G development allows you to communicate with your clients with voice and video simultaneously.