IPBX OnXMedia™

Over and above traditional ACD functionalities, OnXMedia includes an ensemble ofexclusive tools allowing you to improve your customer service, to streamline your operations and optimize your human resources.

X'Voice™ & Natural Language

X'Voice, X’Voice is the 4th generation voice engine that includes all of the latest multimedia technologies, allowing you to offer enhanced interaction between you and your clients.

X’Voice is a true virtual company assistant offering a low cost solution for all your call handling needs.Open Media™

ACD, Auto and predictive dialer, Full media blending

Hermes ACD Connect

• Multi-site and home agent architectures
• Full Media Blending
• VoIP
• IVR intgr
• ACD
• 5 overflow solutions
• Email Management
• Talk time Acceptance
• Skill based routing
• Predictive and auto dialer
• Send SMS
• Native CTI Link
  
  

Hermes X'Voice

• Graphical user interface
• Simple and conceptional
• Speech recognition
• Text to Speech
• Grammar and syntax analysis
• Ease of Integration
• Connect to Standard databases
• Real time modifications
• Test Mode
• Send emails
• Send SMS
• Native CTI LInk
• Available API's
• Standard and personalized statistics.
  
  

Hermes OPENMEDIA

• Back Office multimedia
• Speech recognition
• Ease of Integration
• Take appointements
• Quota management
• Auto Dialer
• Send SMS
• Native CTI Link
• Available API's