Interactive Voice Response (IVR) and enhanced self-service solutions automate calls to improve customer service, reduce costs, generate a significant ROI and drive important new revenue opportunities.

Syntellect Communications Portal is an open, standards-based platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying voice and IP communications solutions. The Communications Portal offers a multi-modal Portal that enables organizations to deploy all of their communication applications on a single, cost-effective platform.

Syntellect Communications Portal, allows developers to create a wide range of IVR solutions for Banking sphere, Healthcare and Clinic trials, Travel sphere and Booking systems, Entertainment and information (televoting for TV programs, mobile and landline content ordering, organizational portals), that significantly improve customer service, increase staff productivity and reduce operating expenses.

Pre-built functional blocks provide easy integration to leading speech technologies from ScanSoft, Nuance, Phonetic Systems, and others and allow IVR developers to rapidly upgrade their IVR solutions to speech-enabled and VoiceXML-based IVR solutions.

CCMENA's professional staff can help you design, develop and deploy the custom solutions that are right for you or your customers.