Per-Incident support service is ideal for customers who have not signed any of Annual Support Packages but still need technical help. Many of our customers experienced the advantage of this service. The Per Incident Technical Support can also be used if requested service is not covered under a customers’ existing support contract. Costs include a flat rate fee per incident plus an hourly fee for time and materials.

Highlights:

• No commitment necessary
• It’s easy to move from this level of support to one of our Annual Support Packages if the demands of your business show that to be necessary.
  

Our professional engineers offer their support on working-day and per-hour cost bases Sunday through Thursday from 9 p.m. till 6 p.m. In case of urgency, when the help is required on non-working days our services will be double charged. We leave the right after CCMENA to charge the customer additionally if an issue is out of typically supported ones or if it requires additional investigations or research which is not included to Technical Support offerings. Per-incident charges are not refundable.

Having an issue with product purchased through CCMENA describe your problem and e-mail to our Sales team. After finalizing case situation and estimating the cost, you can make a payment and support engineer will assign a Case ID for you to start the support process. Support will be provided using a combination of email, telephone, SSH/VPN access or on-site presence if needed. Our work will be documented, and sent to you by email upon completion.

Our top-skilled engineers will provide you with beneficial support trying to back to you within short period of time, though note that we will not be able to begin working on your issue immediately, because priority will be given to our Annual Support Packages holders.

For more information contact - support@ccmena.com