Exxcome specialise in providing hosted services that enable enterprises to monitor, manage, allocate and control the costs associated with their telecommunications. These web based services are simple and cost effective to deploy and are fully managed by our team.

Exxcom innovative web-hosted solutions, designed from the ground up as web applications, help organisations to reduce costs. Whether its an electronic supplier bill, an email or router log file, or telephone call records from a PBX or IP switch, we can make sense of it. But more importantly we give you the tools you need to manage your organisation more cost effectively - either by improved processes, or by presenting this mass of complex data in a meaningful form, so that management can understand where unnecessary costs are being incurred and take appropriate action.

Using leading software and web servers from IBM, our services are entirely scalable. Our hardware has inbuilt redundancy, disc mirroring, and features multiple components to allow “hot swapping” to take place. A dedicated 2 Meg Direct Internet Access link with automatic changeover to a back-up link (in the event of failure of the primary circuit) provides the interface between our servers and our customers.

Implementation is quick and once up and running we do all the time-consuming back office functions and present concise information and easy-to-use processes that allows today’s busy manager to focus on key business issues.

Solutions

Each of the solutions can be used on a stand alone basis or linked together. Select the topics of interest and we’ll show you how they inter-relate and how they work :

- Cost Reallocation of telecoms and IT charges (+ extension billing)
- Presenting supplier bills in a simple, easy-to-understand form
-Recharging tenants in managed workspaces
- Understanding email usage and reducing personal email traffic
- Cost recovery of personal usage (e.g. mobiles)
- Understanding telephone system usage
- Monitoring telephone system customer service levels
- Sizing inter-site traffic for VPN implementation; calculating bandwidth
- Recording and tracking telecoms, IT, and other assets
- Improved management processes