CRM (Customer Relationship Management) defines company's customer-oriented business philosophy, where the efficient mechanism of cooperation with the client penetrates all the company's processes.

CRM is the whole system (processes) supporting customer relationships though the whole cycle, which aimed at achieving the main goal: creation of the workflow for attracting new customers and developing existing ones. CRM allows organizations to have a 360 degree view of a customer- starting from his contact details and finishing by complete sales history.

Terrasoft CRM is an easy-to-use CRM application, which provides a superb interface between technology and the “best business practice” implementation. It covers all areas of customer relationship management, governs internal business processes and even more.

Benefits:

• Regulate and automate business processes
• Manage Sales
• Provide outstanding customer service
• Manage resources
• Streamline the document flow
• Manage customer information
• Leverage marketing efficiency
• Manage projects
• Manage time
• Govern analytics