Converged Communications Mena (CCMENA), the region's supplier of CT (Computer Telephony) building blocks, Services and Solutions for creating innovative and cutting-edge communication solutions for Enterprises, Service Providers and Telcos, has been requested by Intercol, Bahrain to implement the Contact Centre solution for their customer, IQOL in Bahrain.

Solution was built on top of Vocalcom's Hermes.Net Contact Centre software using Dialogic HMP Software and Dialogic Media Gateway. Its totally VoIP based architecture based on Dialogic HMP with IVR, ACD, Customized Screen POP-UP, Call Recording, Powerful Dialer and with Customized Reporting.

SMS, Fax, Email and Video are additional features of Hermes.Net Contact Center solution and will be implemented in future. For its ease of use, ease of implementation & to address the required customization, Converged Communications (CCMENA) has chosen featuresrich Vocalcom's Hermes.Net technology.

Vocalcom, France is one of the leading Contact Centre Technology providers with a global presence in more then 35 countries and occupies a leadership position in today's Multimedia contact center marketplace.

Vocalcom Hermes.Net is multi channel, multi tenant and multimedia contact center solution that provides various inbuilt features like: IP Telephony, Traditional Telephony, IVR, ACD, Customized Screen POP-UP, Call Recording, Call Monitoring with whispering, Customized & Mintwise detailed reporting, Dialer, Fax, Email, SMS & Video messaging, etc.

"Using Vocalcom's Hetmes.Net Call Centre software we will be able to provide professional, highquality customer response," said Biju Babu, Operations Manager of IQOL. "The system addressed the problem to meet our expectation," he continued.

"Our Hermes.Net Contact Centre Solution from Vocalcom, France offers unprecedented technical flexibility which enabled us to easily meet IQOL's Project Scope," said Sastry Oleti, Sales Manager for CT Solutions of Converged Communications (CCMENA).

He adds "The Hermes.Net Contact Centre Software ensures a quick delivery, on-time implementation completion with all the necessary integrations and achieves a high customer satisfaction. Note that IVR, Call Recording, Email, Fax, SMS, Video are inbuilt features of Hermes.Net and not 3rd party applications/products unlike other call center solutions."