Hermes.Net is a Full Web Based Contact Center Solution. It is a blending contacts software suite on VoIP platform, integrating calls, emails, SMS, Video calls and web contacts.

To be able to pilot and manager youurfers management. Rediscover the Customer Relationship and prospection and customers loyalty solutions.r call center wherever you are, with the call center software Hermes.Net, it becomes a reality! To make progress and rediscover your objectives to reconsider them rising highly rising, that is the goal of Hermes.Net V4.0. IP & Web 2 technologies. Call center software Hermes .Net IP Multi Media platform, allows the management of Video Call, and a dynamic web surfers management. Rediscover the Customer Relationship and prospection and customers loyalty solutions.

Call Center Software Key Features: 

• Multi-sites VoIP Architectures & Full Media Blending
• Native CTI with HMP, Dialogic, Avaya and Asterisk
• SCRM scripting tool integrating objections guide and online help
• Perform Answering Machine Detection
• Automatic leave messages on voice mails
• VoIP Video Call with video playing during communication capability video call center
• Broadcast mode to qualify file, piloted by the Predictive Dialer
• Time Zone and Quotas Management
• Strategy of personal callbacks and callbacks
• Send SMS, email during call
• Automatic After Call Message
• Distant listening Call Recording
• Supervision with real time alerts engine
• Automatic Reports Evolved Generator
• Home shoring, Up2You Recruitment, training and human resources management distant solution.
• Integrated Softphone G711,G723,G729 Codec's and secured agent's application connection SSL.
• Compatible with Windows, Linux & Mac
• Multi Level Users Rights Management