Vocalcom had developed the call recording software iRecoder on Voip Intel Dialogic HMP platform. This innivating solution has been developed to exploit IP technologies in perfect harmony and take best advantages: costs reduce up to 50%, customer service optimization, increase of quality and productivity.

Key Features iRecording

• VoIP software Multi-Site
  
• SIP, H323 or ISDN
  
• Load Balancing Architecture
  
• record and monitorHome Based Agent
  
• Fail Over & Crash Recovery
  
• Allow Video Call Recording
  
• User controlled access rights
  
• Distant Real Time Rupervision
  
• record and monitor agent computer activity
  
• Automatic Reporting
  
• Voice Codec G711, G723, G729
  
• Hosted call recording software
  
• Web based Application SSL