Vocalcom has developed its Hermes Fox CTI & Predictive dialer Avaya software suite based on Hermes.Net integrated with Avaya ToIP infrastructure. This innovative solution was engineered to exploit the benefits of these two solutions: lower management cost, increase productivity and improve customer service. Vocalcom’s Hermes Fox solution has been tested and approved by Avaya’s Developer Connection program.

Vocalcom’s Hermes Fox CTI integrated with your Avaya gives you the opportunity to organize and manage your multiple call centers under one virtual site, therefore, reducing the overall solution cost for your multiple locations. This model allows you to optimize your calls and your resources giving you overflow solutions from one site to the other. Calls will be efficiently distributed to proper skilled agents, regardless of their location without increasing your telecom cost.

With the CTI Avaya all next generation call center functionalities are available in order to optimize each one of your contact communications: CTI, predictive dialer avaya, IVR, scripting, real time supervision, reporting and more.

Predictive dialer Avaya Key features

• MultiVantage, IP Office, Definity brands
  
• Predictive Dialer with Avaya native link
  
• ACD (Automatic Call Distribution)
  
• ASAI CTI link
  
• Advanced CMS Statistics
  
• Multi-sites VoIP & Full Media Blending Architectures
  
• Powerful and ergonomic administration interface
  
• CRM scripting tool integrating objections guide and online help
  
• IVR and vocal or Video waiting queue
  
• Multiples evoluted overflow strategies pre-defined
  
• Smart Skill routing integrating compromise concept
  
• Call Video VoIP with video playing during communication capability
  
• Time Zone and Quotas Management
  
• Strategy of personnal callbacks and callbacks
  
• Send SMS, email during call
  
• Distant listening Call Recording
  
• Supervision with real time alerts engine
  
• Automatic Reports Evolved Generator
  
• homeshoring, Up2You Recruitment, training and human resources management distant solution.
  
• Compatible with Windows, Linux & Mac
  
• Multi Level Users Rights Management