Arc Solutions design and develop software applications exclusively for Cisco Unified Communications platform users.

Products include:

* Arc Premium- operator centres
* Arc Precision - cost analysis
* Arc Call Connect - helpdesk solutions
* Arc Voice Connect - voice announcements
* Arc Voice Office - IP telephone applications
* Arc Express - SMB operator consoles
* Arc Unify - directory integration
* Arc Call Recording - conversation and transaction recording

Arc produces a range of solutions that are built on a model based on three core components:

Information – accurate and centralised information relating to the people within an organisation is key to successful communication. Full benefit can only be achieved from this information if it also includes role based and status information relating to individuals. Arc has products and services that identify, consolidate and integrate that rich information in to a centrally managed repository, to be used to maximum effect by communications applications throughout the enterprise.

Intelligence – once the information is accessible, Arc has a number of products that use that information to either route person to person interactions, or to manage communications by measuring performance and quality. Access – the visible layer by which Arc’s intelligent software can be managed, used and configured. Modern communications enables users to view information on various devices, and so Arc has a range of products that operate via various access devices such as PC’s, Cisco IP telephones, Mobile phones and PDAs.